Skip to main content

Sub navigation

Willow Vets win national veterinary award!

We were absolutely delighted to win the first ever nationwide competition to find the veterinary practice which offers the highest levels of “customer experience”.

The competition drew entries from all across the UK and an independent judging panel - including an expert in customer relations - selected Willow Veterinary Centres as the overall winner, just ahead of Ark House Vets in Leighton Buzzard and Viking Vets in Bristol.

Entrants were required to show how they provide an extremely high level of customer care – and had to include at least three recent testimonials from clients.

The judges commented that they had faced a monumental task in choosing the winner from a remarkable number of entries of an amazingly high standard. Marks were awarded under numerous headings, such as: what makes this practice different and/or special, the promotional material produced, the website and other internet presence, the training given to staff, the telephone response – assessed by a mystery shopping exercise – along with the testimonials and the overall appearance of the practice and its facilities.

The judges praised Willow Veterinary Centres “for giving a great feeling of caring about their clients and their animals, working hard to retain their confidence and focusing on emotion as opposed to systems”. They added that the practice provided a great deal of very useful information and was very concerned with the after-care of all the patients.

“This is a practice that sets out to exceed the expectations of its clients and works hard to ensure that both clients and patients receive the very best of attention at all times – in short, it strives to offer an optimal customer experience and that is what this competition was all about,” the organisers said.

The winning practice received a certificate, trophy and a voucher for £1,000 to spend on a day or evening out for all the staff.

The Customer Experience Award was sponsored by two leading companies in the veterinary field, NVS and Onswitch, and promoted by Veterinary Practice, a monthly magazine for veterinary surgeons in the UK.

Back Forward Home Print Close

Please wait... loading