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About us

Informative image: Click to download PDF copy of The Willow WayThe Willow Way

At Willow we do things a little differently to many other veterinary practices. We set ourselves very high standards because we are passionate about providing the very best care for you and your pet.

We will always put the needs of your pet first:

  • with pain relief as standard after surgery
  • with comfortable beds and lots of cuddles and attention for our patients
  • with access to a dedicated out-of-hours emergency service 24 hours a day, 7 days a week
  • with referrals to appropriate specialist care when needed.

We will always respect our clients:

  • you know your pet best, so we listen to you
  • we will be as clear as possible about our fees in advance of any treatment
  • we never forget that you have a choice of veterinary care and the right to receive the very best.

We will always strive for excellence:

  • by keeping our professional learning and training updated with the latest advances
  • by continually reviewing all our procedures so that we keep improving
  • by employing only dedicated and caring staff.

We will always take the very best care of you and your pet. Our friendly, caring and highly trained staff are here for you both. That's a promise. That's the Willow Way.

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